Monday 06th of February 2012

Don Cleveland
Date: Jun 28, 2009
Top qualities: Great Results, Expert, Good Value
Excellent service and very professional. Very knowlegable and does it right the first time!
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Managed Services
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More Reliable Networks are our Business |
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Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it's running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.
Total IT support and management for a fixed monthly price - its that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.
When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive and professional approach means we are your IT department. By optimizing your networks performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support - we handle it all for a single, predictable price.
| Program Features: |
| 24x7 Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally. |
Website and Internet Monitoring ensures your ISP or Web site host is meeting its stated guarantees and that you receive the level of availability and service you are paying for. |
| Unlimited Helpdesk Services assist your employees with any technology problems or questions that they have, and remotely resolve PC performance issues they may be experiencing. |
Remote Network Support is delivered remotely from our support center to diagnose and resolve network or server issues rapidly. We keep your key IT resources up and running. |
| Anti-virus Management ensures the proper operation and updating of your anti-virus software on all PCs. We make sure your anti-virus software is doing its job and respond to alerts. |
Priority Response is given to you. Under this support solution, you are entitled to faster response benchmarks and your issues are escalated ahead of non-priority clients. |

| Standard Features |
Description
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| PC Complete |
Unlimited preventative maintenance, response and troubleshooting of your PCs |
| Absolute Security |
Encryption, digital rights, intrusion prevention and a hardened environment |
| Complete Monitoring |
In-depth health performance monitoring of all elements of your business IT assets |
| Unlimited Network Support |
Unlimited maintenance, response and emergency support of your entire network |
| Unlimited User Helpdesk |
Unlimited helpdesk services for PC users, included in your monthly fee |
| Vendor Relationship Management |
We interface directly with software vendors on your behalf on all support issues |
| IT Consulting |
Network health reports, regular IT strategy meetings and procurement assistance |
| License Compliance |
Verifying the software you own is what is really being used by your employees |
| Asset Reporting |
Greater control of your IT assets through regular audits of what you have |
| Priority Client Response |
As a preferred client, you are awarded priority response levels to support issues |
| Data Disposal Services |
Secure and reliable data eradication, data destruction and tape disposal |
| Managed Printers |
Troubleshooting, monitoring, maintenance and repair of your business! printers |
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